What makes a good retail salesperson?

If you have seen this post, you will know why and when I got these two little goldfishies.



When I first bought the tank and gravel last week, the assistant was very helpful in suggesting and explaining what I need. She pointed out to me what fish is best for the tank without a pump, got me a starter pack, the lot. I told her it was a present for my husband, and would like to keep it there until Tuesday, and she put everything aside for me.

Being in retail sales myself, I can put myself in both sides of the shoes. This is what I like and what keeps customer going back. There are a thousand and one characters and I can talk till the cows come home, but I'll just say what I like in a sales person.

Helpful and friendly. That's it. Of course, product knowledge is a must, but everyone has to start somewhere. I don't mind a newbie waiter serving, so long he is courteous and willing to help and learn. In Melbourne, so far the sales people that served me were good. Some, you know when that person has got a attitude problem.

If you want to be in retail, you have to have 'that' trade. Even if you are faking it. That is what my hubby usually says, haha. Otherwise, sit in your cubicle and brood. Don't let your customers cop your mood just because you don't feel like serving. Having a monthly? Get a sicky. Anyway, this was the attitude I got when I got back to the pet shop to get the present. It was another assistant. Now I go to another branch where this girl is so bubbly, it's contagious!

I get great satisfaction when I am able to help my customers find something, or suggest just so he can make a decision. The most memorable one was this man couldn't decide which mouthguard to choose for his son. He was absolutely clueless, plus I could see he was hesitant with the price. It was expensive. I explained to him and also told him that there are more in another section. Sometimes we have to be subtle when it comes to pricing. He was very thankful and complimented me on my assistance. It made my night.

I am not saying I am totally the best. I am generally very pleasant and helpful, so long you don't step on my toes, or tail. Some customers are real a**h***s, and do not deserve such treatment. Can't wait to get rid of them. Just give me the money and go go go! Shoo!